Note: All refunds are issued to the original payment method only. Refund processing times depend on your payment provider (typically 5–10 business days after approval).

3. Managed WordPress Service Subscriptions

3.1 What Subscription Plans Cover

Our managed WordPress service plans (which may include maintenance, security monitoring, backups, updates, performance optimization, and support) are offered on a monthly or annual subscription basis. These plans involve ongoing labor, tooling, and infrastructure costs that begin immediately upon activation.

3.2 Monthly Subscription Plans

ELIGIBLE FOR REFUND: Monthly subscription clients may request a prorated refund for unused days within the first 7 calendar days of a new billing cycle.

The following conditions apply to monthly subscription refunds:

• Refund requests must be submitted in writing within 7 calendar days of the billing date
• Refund amount is calculated as: (daily rate) x (number of days remaining in the billing month at time of request)
• Daily rate = monthly subscription fee ÷ 30
• Refunds are not available after the 7-day window has passed
• Refunds are not available for renewals of ongoing subscriptions — only for new subscription activations or upgrades
• If substantial service delivery has already occurred (e.g., emergency malware cleanup, a full site audit, or a major update cycle) within the 7-day window, refund eligibility may be reduced proportionally

3.3 Annual Subscription Plans

ELIGIBLE FOR REFUND: Annual subscription clients may request a prorated refund for unused complete months within the first 30 calendar days of the annual term.

The following conditions apply to annual subscription refunds:

• Refund requests must be submitted in writing within 30 calendar days of the annual subscription start date
• Refund amount is calculated as: (monthly rate) x (number of full months remaining in the annual term at time of request), minus any applicable discount applied for annual prepayment
• Annual subscriptions offered at a discount versus monthly pricing — refunds will be recalculated at the standard monthly rate for months already used, with the remainder refunded
• After the 30-day window, annual subscription fees are entirely non-refundable regardless of how many months remain
• Early termination of an annual plan after 30 days does not entitle you to a refund for unused months

Example: If you purchase an annual plan on June 1 and request a refund on June 20 (within 30 days), you would receive a refund for the remaining 10 unused months, recalculated at the standard monthly rate, minus the month of June which is treated as already used.

3.4 Subscription Renewals

IMPORTANT: Subscription plans renew automatically. You must cancel before your renewal date to avoid being charged for the next billing period. Renewal charges are non-refundable.

Automatic renewal reminders are sent via email:

• Monthly plans: 3 days before renewal
• Annual plans: 30 days and 7 days before renewal

If you did not receive a renewal reminder due to an email delivery failure on our part, please contact [email protected] within 48 hours of the renewal charge and we will review your case on an exception basis.

 

4. One-Time & Project-Based Services

One-time services include custom WordPress design, custom development, theme or plugin development, website migration, speed optimization, one-time security cleanup, and any other service delivered as a discrete project rather than an ongoing subscription.

4.1 Before Work Has Commenced

ELIGIBLE FOR FULL REFUND: If you cancel a one-time project before any work has started, you are entitled to a full refund minus a 5% administrative processing fee (minimum USD $10, maximum USD $50).

“Work commenced” means: receipt of a formal project kickoff confirmation from our team, assignment of a developer or specialist, commencement of discovery, design, or development activities, or any delivery of work product, even partial.

To cancel before work commences, you must notify us in writing at [email protected] before receiving a project kickoff email from our team.

4.2 Work In Progress

PARTIAL REFUND AVAILABLE: If work has commenced but is not yet complete, you may request cancellation and receive a partial refund based on the percentage of work not yet completed.

The refund calculation process for in-progress projects:

• Our project team will assess the percentage of work completed at the time of your cancellation request
• Completed percentage is based on billable hours logged, deliverables produced, and project milestones reached — not subjective satisfaction
• Refund amount = Total project fee × (1 – percentage of work completed)
• A written assessment will be provided to you within 5 business days of your cancellation request
• If you dispute the completion percentage, you may escalate to our management team at [email protected]

Note: All work product, designs, code, and deliverables produced up to the point of cancellation remain the property of AAPTA SOLUTIONS LLC until payment for the completed portion is settled in full. Upon settlement, completed deliverables will be transferred to you.

4.3 After Project Delivery

NON-REFUNDABLE: Once a completed project has been delivered and accepted — or is deemed accepted under the terms below — the project fee is non-refundable.

A project is considered “delivered” when:

• We notify you of project completion and provide access to deliverables, or
• A staging site, design mockup, or functional build is shared with you for review, or
• The project is deployed to your live website at your request

A project is considered “accepted” when:

• You provide written approval of the deliverable, or
• You deploy or use the deliverable on your live website, or
• Seven (7) calendar days pass after delivery without written objection from you

If you have objections to a delivered project, you must raise them in writing within 7 calendar days of delivery. We will work with you to address legitimate concerns through our revision process before treating the project as accepted.

4.4 Revision Policy for Project Services

All project-based services include a defined number of revision rounds as specified in the project proposal or statement of work. Dissatisfaction with a delivered project does not automatically entitle you to a refund — it entitles you to use your included revision rounds to reach a satisfactory outcome.

• Minor revisions (content changes, color adjustments, text edits): Covered under included revisions
• Scope changes (new features, structural redesigns, additional pages): Billed as additional work
• Fundamental dissatisfaction with approach: Should be raised before or during the project, not after delivery

If after using all included revision rounds you remain genuinely dissatisfied, please contact our management team at [email protected] to discuss resolution options on a case-by-case basis.

 

5. WordPress Cloud Hosting

5.1 Shared WordPress Hosting

7-DAY MONEY-BACK GUARANTEE: New shared hosting customers are eligible for a full refund if they cancel within 7 calendar days of their initial hosting activation date.

Conditions for the 7-day money-back guarantee:

• Available to first-time AAPTA SOLUTIONS LLC hosting customers only (not applicable to customers who have previously held a hosting account with us)
• Applies to the first invoice of a new hosting account only
• Request must be submitted in writing to [email protected] within 7 calendar days of account activation
• Full refund issued to original payment method — no deductions
• Not applicable to accounts suspended or terminated for AUP violations
• Not applicable to accounts that have exceeded fair use resource limits during the 7-day period
• Not applicable to hosting plan upgrades or renewals — only initial activations

5.2 After the 7-Day Guarantee Period

NON-REFUNDABLE: Hosting fees for the current billing period are non-refundable after the 7-day money-back window. This applies to both monthly and annual hosting plans.

If you cancel your hosting after the 7-day window:

• Your hosting will remain active until the end of the current paid billing period
• You will not be charged for subsequent billing periods after cancellation
• No refund will be issued for the unused portion of the current billing period
• You have 30 days from the end of the billing period to request a copy of your website files and database before they are permanently deleted

5.3 Dedicated RAM & CPU Hosting

Dedicated hosting plans involve significant pre-allocated infrastructure resources that cannot be reallocated once provisioned. Accordingly:

• Dedicated hosting plans do not include a money-back guarantee period
• Dedicated hosting fees are non-refundable once the server environment has been provisioned
• If you cancel a dedicated plan before provisioning is complete, you may request a full refund minus a setup fee of USD $50

We strongly recommend using our shared hosting plan or requesting a free pre-sales consultation before committing to a dedicated hosting plan to ensure it meets your requirements.

5.4 Hosting Add-Ons & Extras

Add-on services purchased alongside hosting (such as additional storage, premium CDN, dedicated IP addresses, SSL certificates, or staging environments) are subject to the following:

• Add-ons cancelled within the 7-day hosting guarantee window: Refunded in full along with the base hosting fee
• Add-ons cancelled after the guarantee window: Non-refundable for the current billing period
• SSL certificate fees: Non-refundable once the certificate has been issued
• Domain registration fees: Non-refundable (see Section 8)

5.5 Hosting Plan Upgrades

When you upgrade your hosting plan mid-cycle:

• You will be charged the prorated difference between your current plan and the upgraded plan for the remainder of the current billing period
• Your next billing cycle will be charged at the full upgraded plan rate
• Upgrade charges are non-refundable

5.6 Hosting Plan Downgrades

When you downgrade your hosting plan:

• The downgrade takes effect at the start of your next billing cycle
• No refund is issued for the difference in price for the current billing period
• Downgrade requests must be submitted at least 5 business days before your next renewal date to take effect in the next cycle

 

6. Security & Audit Services

6.1 Malware Removal & Security Cleanup

Malware removal and emergency security cleanup services are initiated immediately upon purchase and involve direct labor by our security specialists. Accordingly:

• If you request cancellation before our team has begun the cleanup: Full refund minus 5% administrative fee
• Once cleanup work has commenced: Non-refundable, regardless of outcome

Important: We guarantee that we will work diligently to remove identified malware, but we cannot guarantee that all malware will be identified and removed in every instance, particularly in severely compromised installations. If malware reappears within 30 days of a completed cleanup, we will perform a follow-up cleanup at no additional charge as part of our service warranty.

6.2 Security Audit Services

Security audit reports are research-intensive deliverables that require significant specialist time and tooling. The following refund terms apply:

• Cancellation before audit work begins: Full refund minus 5% administrative fee
• Cancellation after audit has commenced but before report delivery: Partial refund based on percentage of work completed
• After delivery of the security audit report: Non-refundable. The report itself is the deliverable and once delivered, the work is complete

If you believe the security audit report does not meet the agreed scope, please raise your concern in writing within 7 days of delivery for review by our management team.

6.3 Ongoing Security Monitoring Subscriptions

Ongoing security monitoring (WAF management, real-time threat monitoring, uptime alerts) follows the same refund terms as our managed service subscriptions outlined in Section 3. Monthly plans have a 7-day refund window; annual plans have a 30-day refund window.

 

7. Penetration Testing Services

IMPORTANT: Penetration testing engagements involve significant pre-engagement preparation, legal agreement execution, resource scheduling, and specialized labor. Please review these terms carefully before purchasing.

7.1 Before Engagement Commencement

• Full refund (minus 10% administrative and legal preparation fee) if cancelled before the signed Penetration Testing Authorization Agreement has been executed
• Full refund (minus 10% administrative fee) if cancelled after the Authorization Agreement is signed but before the agreed testing start date, provided cancellation is requested at least 5 business days before the scheduled start
• If cancellation is requested less than 5 business days before the scheduled testing start date, a cancellation fee equal to 50% of the engagement fee will apply

7.2 After Testing Has Commenced

• Once penetration testing activities have begun, the engagement fee is entirely non-refundable
• This applies regardless of whether the full agreed testing window has been used

We invest dedicated specialist resources, custom tooling, and significant preparation time into each penetration testing engagement. Once testing begins, those resources are committed and cannot be reallocated.

7.3 Rescheduling

If you need to reschedule a penetration testing engagement, you must notify us at least 5 business days before the scheduled start date. One complimentary reschedule is permitted per engagement. Subsequent rescheduling requests may be subject to a USD $100 rescheduling fee.

 

8. Domain Registration & Transfers

NON-REFUNDABLE: Domain registration fees are entirely non-refundable under all circumstances.

Domain names are registered through ICANN-accredited registrars. Once a domain is registered, the registry fee is immediately charged and cannot be recovered. This is an industry-wide standard across all domain registrars and hosting providers.

• Domain registration fees: Non-refundable once the domain has been registered
• Domain renewal fees: Non-refundable once the domain has been renewed
• Domain transfer fees: Non-refundable once the transfer process has been initiated
• Premium domain acquisition fees: Non-refundable under any circumstances

If you registered a domain in error (e.g., a typo in the domain name), please contact [email protected] immediately. While we cannot guarantee a refund of the registration fee, we will do our best to assist with domain deletion requests during the applicable registry add-grace period (typically 5 calendar days), where available.

 

9. White-Label Reseller Plans

White-label reseller plans and agency partnership packages follow the refund terms applicable to their underlying service type:

• White-label hosting plans: Subject to the hosting refund terms in Section 5
• White-label management panel subscriptions: Subject to the subscription refund terms in Section 3
• Agency onboarding and setup fees: Non-refundable once onboarding has commenced

Resellers are responsible for managing their own refund relationships with their end clients. AAPTA SOLUTIONS LLC is not responsible for and will not issue refunds directly to reseller end clients. Any disputes between a reseller and their end clients are entirely the reseller’s responsibility.

If a reseller’s account is terminated due to an AUP violation or non-payment, no refunds will be issued for any pre-paid hosting or service fees.

 

10. Situations Where Refunds Are Never Issued

Regardless of the service type, refund window, or circumstances, AAPTA SOLUTIONS LLC will NOT issue refunds in the following situations:

• Account suspension or termination due to a violation of our Acceptable Use Policy (AUP)
• Account suspension or termination due to non-payment or fraudulent payment
• Chargebacks or payment disputes initiated without first contacting AAPTA SOLUTIONS LLC through our billing dispute process
• Services disrupted due to actions or omissions on your part (e.g., providing incorrect credentials, failing to cooperate, making unauthorized changes to a managed website)
• Services disrupted due to Force Majeure events as defined in our Terms of Use
• Dissatisfaction based on factors outside the agreed service scope
• Change of mind after the applicable refund window has passed
• Requests submitted after the applicable refund window, regardless of reason
• Domain registration and renewal fees (Section 8)
• Third-party software, plugin, or license fees that we have procured on your behalf
• Fees for services that were fully rendered and accepted prior to the refund request

 

11. How to Request a Refund

To request a refund, please follow this process:

Step 1 — Contact Billing

Email [email protected] with the subject line: “Refund Request — [Your Account Name / Order Number]”

Step 2 — Include Required Details

• Your full name and the email address associated with your account
• Your order number or invoice number
• The service(s) for which you are requesting a refund
• The date of purchase
• A clear explanation of your reason for requesting a refund
• Any supporting documentation (e.g., correspondence, screenshots) if relevant

Step 3 — Review & Assessment

Our billing team will review your request within 5 business days and respond with one of the following outcomes:

• Approved: We will confirm the refund amount and initiate the refund to your original payment method
• Partially Approved: We will explain the applicable partial refund amount and reasoning
• Declined: We will provide a written explanation of why the request does not qualify under this policy
• Alternative Resolution Offered: In some cases, we may offer a service credit, additional service time, or another remedy in lieu of a cash refund

Step 4 — Refund Processing

Approved refunds are processed within 10 business days of approval. The time for the refund to appear in your account depends on your payment provider:

• Credit / Debit Card: 5–10 business days after processing
• PayPal: 3–5 business days after processing
• Bank Transfer: 5–7 business days after processing

Refunds are always issued to the original payment method used at the time of purchase. We cannot issue refunds to a different card, account, or payment method.

 

12. Cancellation Policy

12.1 How to Cancel Your Subscription

You may cancel any subscription at any time through one of the following methods:

• Client Portal: Log in to your account at aaptasolutions.com/portal and navigate to Billing > Subscriptions > Cancel
• Email: Send a cancellation request to [email protected] with subject line “Cancellation Request — [Account Name]”
• Support Ticket: Submit a cancellation request through our support ticketing system

Cancellation requests submitted by email or support ticket will be acknowledged within 1 business day and processed within 2 business days. You will receive a written confirmation of your cancellation.

 

12.2 Cancellation Effective Date

• Monthly subscriptions: Cancellation takes effect at the end of the current monthly billing period. You retain full access to the service until that date
• Annual subscriptions: Cancellation takes effect at the end of the current annual term. You retain full access until that date
• Hosting plans: Cancellation takes effect at the end of the current billing period. Your website remains live and accessible until that date
• Immediate cancellation: If you require immediate cancellation (e.g., for security reasons), contact [email protected] and we will process it within 24 hours, though standard refund terms still apply

 

12.3 What Happens to Your Website & Data After Cancellation

Upon cancellation of hosting services, the following timeline applies:

• Day 0 (Cancellation Date): Service cancellation confirmed. Website remains active until end of paid period
• End of Paid Period: Website and hosting services are deactivated. Your data enters a 30-day retention window
• Days 1–30 (Retention Window): Your website files, databases, and backups are retained but inactive. You may request a full data export at any time during this window at no charge
• Day 31+: All website files, databases, email data, and backups are permanently and irreversibly deleted from our servers

IMPORTANT: AAPTA SOLUTIONS LLC is not liable for any data loss resulting from failure to export your data during the 30-day retention window. We strongly recommend exporting your data immediately upon cancellation.

 

12.4 Cancellation of Managed Service Plans

Upon cancellation of a managed WordPress service subscription (maintenance, security, etc.):

• We will complete any in-progress tasks already initiated under your current billing period
• We will not initiate any new work after the cancellation confirmation date
• Any credentials, access keys, or API tokens provided to us will be deleted from our systems within 30 days of cancellation
• A final service report will be provided for Professional and Agency plan clients upon request

 

13. Chargebacks & Payment Disputes

PLEASE CONTACT US BEFORE INITIATING A CHARGEBACK: Filing a chargeback without first attempting to resolve the issue with us is a violation of our Terms of Use and may result in immediate account suspension and permanent ban from our services.

If you have a concern about a charge, please contact [email protected] first. We will work with you promptly to resolve any legitimate billing dispute. Most issues can be resolved within 3–5 business days without the need for a chargeback.

If you initiate a chargeback or payment dispute with your bank or payment provider:

• Your account will be immediately suspended pending resolution of the dispute
• All active services, including hosted websites, will be put on hold
• We will submit documented evidence of service delivery to your bank or payment provider in response to the chargeback
• If the chargeback is found in our favor, a chargeback fee of USD $25 per transaction will be added to your account balance
• If the chargeback is found in your favor and we agree it was legitimate, we will not dispute it and will accept the outcome

Fraudulent chargebacks (chargebacks filed for services that were genuinely delivered and accepted) may result in permanent account termination and referral to appropriate collections or legal channels.

 

14. Service Credits

In certain circumstances, AAPTA SOLUTIONS LLC may offer service credits as an alternative to cash refunds. Service credits:

• Are applied to your account and automatically deducted from your next invoice
• Are valid for 12 months from the date of issuance
• Are non-transferable and have no cash value
• Cannot be combined with promotional discounts or other credits unless explicitly stated
• Are forfeited upon account termination

Service credits may be offered for SLA breaches (as defined in our SLA), service outages caused by AAPTA SOLUTIONS LLC, billing errors, or as goodwill gestures at management discretion. Acceptance of a service credit in lieu of a cash refund requires your written agreement.

 

15. Currency, Taxes & Exchange Rates

• All fees and refunds are denominated in US Dollars (USD) unless otherwise specified in your invoice
• If you paid in a currency other than USD through a payment processor, the refund will be issued in USD and converted by your payment provider at the prevailing exchange rate at the time of the refund — AAPTA SOLUTIONS LLC is not responsible for exchange rate differences between purchase and refund dates
• Taxes (including GST, VAT, or sales tax) collected on your behalf and remitted to tax authorities are generally non-refundable once remitted. If a refund qualifies, we will refund the pre-tax amount and separately process any applicable tax refund where permitted by law
• If you are eligible for a tax exemption, please provide your exemption certificate before purchase — we cannot retroactively apply tax exemptions after payment has been processed

 

16. Special Circumstances & Exceptions

We recognize that exceptional circumstances sometimes arise that fall outside our standard policy. AAPTA SOLUTIONS LLC may, at our sole and absolute discretion, make exceptions to this policy in cases involving:

• Serious illness or medical emergency affecting the account holder
• Documented natural disasters or force majeure events affecting the client’s business
• Verified technical failures on our part that prevented meaningful service delivery
• Billing errors or duplicate charges caused by our systems

Exceptions are reviewed on a case-by-case basis and are not guaranteed. To request an exception, email [email protected] with full details and supporting documentation. The granting of an exception in one case does not create a precedent or obligation to grant exceptions in future cases.

AAPTA SOLUTIONS LLC is committed to being fair and reasonable. If you are ever in a difficult situation, please reach out and speak to us — we will always try to find a fair resolution.

 

17. Changes to This Policy

AAPTA SOLUTIONS LLC reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be communicated as follows:

• Material changes: Email notification to registered clients at least 15 days before the effective date
• Minor clarifications: Updated on our website with the “Last Updated” date revised
• Emergency changes (e.g., due to regulatory requirements): May take effect immediately with concurrent notice

Changes to this policy do not affect refund rights for services already purchased under the previous policy terms. The policy in effect at the time of your purchase governs your refund rights for that purchase.

 

18. Related Legal Documents

This Refund & Cancellation Policy is part of AAPTA SOLUTIONS LLC’s legal documentation suite available at aaptasolutions.com/legal:

• Terms of Use — aaptasolutions.com/terms-of-use
• Privacy Policy — aaptasolutions.com/privacy-policy
• Cookie Policy — aaptasolutions.com/cookie-policy
• Acceptable Use Policy — aaptasolutions.com/acceptable-use-policy
• Refund & Cancellation Policy — aaptasolutions.com/refund-policy (this document)
• Service Level Agreement (SLA) — aaptasolutions.com/sla
• Disclaimer — aaptasolutions.com/disclaimer
• Data Processing Agreement — available on request

 

19. Contact Us

For all refund and cancellation related matters, please contact our billing team:

AAPTA SOLUTIONS LLC — Billing & Accounts Team

Refund & Billing: [email protected]

General Support: [email protected]

Escalations: [email protected]

Website: https://aaptasolutions.com/refund-policy

Our billing team is available Monday through Friday, 9:00 AM – 6:00 PM IST / 10:30 PM – 7:30 AM EST. We aim to respond to all billing inquiries within 1 business day.